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Customer service department
Need help selecting a device? Want to get a quote or find out the status of your order? Contact us.
Write to us
biuro@termofol.pl
Call us
+48 12 376 86 00
We answer calls and messages during
- Monday – Friday:
- 08:00 – 20:00
- Saturday:
- 08:00 – 16:00
See where we are
Termofol head office
ul. Józefa Marcika 4A IIp/lok.5, 30-443 Kraków
NavigateOpening hours
- Monday – Friday:
- 08:00 – 20:00
- Saturday and Sunday:
- closed
Choose department
Termofol company details
Termo-Fol Sp. z o.o.
NIP: 6762485192
Regon: 360819770
KRS: 0000544694
We create proven heating solutions
We combine experience, technology, and efficient customer service to help at every stage — from choosing a heating system to placing an order and post-purchase support.
Contact form
If you have not found an answer in the FAQ, please contact our Customer Service. Fill in the form below, call us, or write to our email address.
+48 12 376 86 00
biuro@termofol.pl
Frequently asked questions
Before sending a message, please check whether we have already answered your question in the FAQ.
You have 30 days from receiving the parcel to withdraw from the contract and return the product without giving a reason. Just let us know about the return and send the goods to the address provided.
The product should be complete, undamaged and show no signs of use beyond checking whether it meets your expectations. Ideally, send it back in its original packaging together with the included accessories.
Yes. Our experts help with the installation, configuration and operation of the heating systems you have purchased. Contact us by phone or email and we will advise you at every stage of use.
Of course. We will prepare a free quote tailored to the floor area and type of room. Write to us or call with basic information about your project and we will propose a ready-made kit.
You can report a complaint or return by contacting our Customer Service by email or phone. Describe the problem and give your order number, and we will guide you through the whole procedure step by step.
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