Warranty

Fill in the warranty form to report a product defect. The more detailed the description, the faster we can process your claim.

Complaint The product is faulty or damaged. Return Withdrawal from the contract — pick the items from your order.

Submission Date: 2026-10-08

Buyer details

Full name*

Company (optional)

Tax ID (optional)

Address (street and number)*

Postcode*

City*

Contact phone number*

E-mail address*

Products from the order

Order number

Select the items you want to return and enter the quantity — a partial return is fine.

Select the item you are complaining about — or skip it and describe the product below.

Reason for return*

Comment (optional)

Bank account for the refund (optional)

Leave empty if the refund should go back the same way the payment came.

Product details

Product name / model*

Proof of purchase number*

Serial number (if the device has one)

Date of purchase*

Pickup / shipping address

Same as the buyer's address

Address (street and number)*

Postcode*

City*

Description of the product defect

Detailed description of the defect*

Previous repairs or replacements of this product*

Yes No

Attachments

Attach photos of the damage, the invoice or receipt, and the warranty card if the product has one. For heating film claims, the warranty card is usually required to process the request. All attachments are optional — maximum 12 MB per file, PDF, JPG or PNG formats.

Damage photo 1 (max. 12 MB)

Damage photo 2 (max. 12 MB)

Damage photo 3 (max. 12 MB)

Invoice or receipt (max. 12 MB)

Warranty card (max. 12 MB)

Legal information

I have been informed by the seller of the complaint-handling rules (the Act of 23 April 1964, the Civil Code, consolidated text: Journal of Laws 2014, item 121, as amended). I consent to the Seller processing my personal data contained in this form in order to process the complaint.

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Warranty

Buyer details

Products from the order

Product details

Pickup / shipping address

Description of the product defect

Attachments

Legal information

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